India’s AI Moment: A ±5 million job swing by 2031
(Photo Credit IET) AI (Artificial Intelligence) is no longer a future disruptor—it’s already reshaping how the world operates. For India, a country with 10–11 million tech and customer experience (CX) workers, the stakes are unusually high. AI is already reshaping how India codes, tests, designs, supports, and runs digital work. India’s millions of Tech and CX workers are at the threshold of a major transition to a future that is full of historic new opportunities and risks. The latest report published by NITI Aayog “Roadmap for Job Creation in the AI Economy ” (NITI Aayog–BCG–NASSCOM), delivers a clear message- AI can either shrink India’s tech workforce sharply by 2031—or expand it dramatically. The outcome depends entirely on what India does next. Here are the key points highlighted in the report. The Stakes: A ±5 Million Job Swing by 2031 India faces two sharply diverging paths: If India does nothing: Tech workforce drops from 7.5–8M → 6M CX workforce drops from 2–2.5M →...