Until a few years ago, the baggage tags on all hand baggage were mandatory for all air passengers. The security personnel must stamp these tags for security clearance. Often you lost the tag while waiting for your flight; or the security personnel missed stamping the tag and you did not notice it; or the wet stamp ink got erased before you reached the flight gate. The security personnel at the gate would not let you board the flight and you had to scramble to get the tag stamping again. Then one fine morning some bureaucrat decided that hand baggage does not need to be tagged and stamped. Maybe an old parent of some top bureaucrat or politician or judge was made to run to get a tag stamped, which triggered this change in the mandate.
A rule that irritated passengers every single day went away with the issue of a simple circular. I wonder why it took so long, and what else is still waiting.
We face many similar situations in our routine life which makes us wonder why these rules exist and who will take the decision to change these rules to make our already stressful lives slightly easier. For example, have you ever been in any one or more of the following situations:
Rules that nobody looks at again
The missing stamp. A form or an application for your business goes to the bank or a government office. It is complete, signed and the figures are right, but the rubber stamp is missing, so it comes back. In most cases the stamp tells the clerk nothing that the signature and the company name do not already say. It stays because it is on the checklist.
The tree. A tree stands on a busy road and chokes the traffic. Court orders and tree protection rules do not allow it to be removed, and I understand why, because our cities have lost far too many trees. But a jam that runs for hours every day burns fuel, wastes time and adds to pollution too. I have not worked out the numbers, but I doubt the tree is winning that trade. The rule says no, and seems to have no easy way of saying yes with conditions, such as shifting the tree or planting many more elsewhere.
Rules that are fine on paper, but not at the counter
The barricade. A police barricade narrows the road and slows everything down, but nobody is checking anything. Cars crawl through a barrier that has no one to stop them. We pay the delay and get no security.
The security check. At malls, hotels and office buildings, it can take 20 minutes to clear the “security check”. The guard asks you to open the trunk, looks at it for a second and shuts it. He does not seem to know what he is looking for, and most of the time he does not even look at what is stuffed inside. Call it anything, but not a security check. We go through this almost every day.
The bank and Aadhaar. Your passport and driving license carry the address of your hometown. Your bank account, phone connection and LPG connection were given on the basis of your Aadhaar card, which carries your current address. Now the bank refuses Aadhaar as address proof for re-KYC. This refusal may not be strictly as per the RBI rules, but is common in practice.
Offices that do not talk to each other
The address loop. You move to a new city and rent a house. Now the address has to change in your passport, bank account, driving license, LPG connection, phone connection, voter ID, mutual funds and so on. Each office wants a document that another office issues, and the order in which you do things decides whether you get out at all.
The repeat test. The doctor at a hospital or clinic does not accept the reports from another hospital or an independent lab, and wants you tested again at a lab of his choice. Sometimes he has a fair reason. The report may be old, or the method may be different, and a treatment decision should not rest on a stale number. But when it is a routine test from a good lab done last week, the repeat is only an extra cost. From the patient’s side, I cannot tell which of the two it is, and that is the real problem.
The jam that was not there
You are stuck in a long jam. After crawling for half an hour you reach the end and find nothing at all that was causing it. You just drive away. Traffic people call it a phantom jam. Hours ago someone took a wrong turn or braked a little too hard, and the one behind braked harder, and the wave kept travelling backwards long after the first driver was gone. A small mistake somewhere, and thousands of people paying for it for hours.
With great powers comes no accountability
These instances reflect, inter alia, on the efficacy of our governance system, awareness of our society and how we look at the process of reforms. I would not say the whole system is broken. My reading is narrower. Making a rule has an owner, but removing one has none. An officer who adds a check is safe and often has no accountability. An officer who removes one carries the blame if something goes wrong later. There is no incentive for reforms.
I shall be happy to hear the views of the readers before I write more on this subject next week.
